Portfolio
Most of my project deliverables are proprietary and confidential. I can demo additional UX UI project artifacts on request.
Healthcare services new platform​
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Background
This pharmacy benefit management and healthcare services company needs to consolidate multiple applications into a single sign on platform.
UX methodologies and deliverables
Help BA and development team to gather and document requirements by performing contextual inquiries with multiple internal teams, documenting key takeaways and ensuring inclusion into requirements specs, creating new wireframes with branded UI design framework.
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My role
As a UX senior researcher and designer, I led the effort to conduct interviews, deliver key takeaways and create new wireframe designs.
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Tax Preparation payment system​
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Background
A leading tax preparation company needed research and design for a new Pay By Refund service in their ProSeries Windows client app. The goal was to help the Product Owner increase PBR revenues by 300%.
UX methodologies and deliverables
Research requirements, user needs to perform UX Discovery, create a future state service design blueprint and create revenue-enhancing wireframes.
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My role
As a UX senior researcher and designer, I led the project to conduct interviews with actual customers, and deliver research findings and designs to the product owner and engineering teams.
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Engineering client portal POC​
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Background
Mirum Agency engineering client needed a proof of concept for their internal employee, clients and suppliers workflow application.
UX methodologies and deliverables
Research requirements, users, needs as a UCD design foundation to create personas, affinity map, empathy map, service design blueprint future state, wireframes.
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My role
As a UX senior researcher and designer, I led the project to interview client leads, collaborate with project stakeholders and creative director, and create the above deliverables.
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Consumer inflight WiFi mobile purchase​
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Background
ViaSat's airline customers need to connect their passengers to inflight satellite WiFi service. We offer the connectivity portal for passengers to select service level and duration.
Design process and deliverables
Collaborate with airline's product and design teams to match ViaSat's IT platform with corporate branding specs, graphic assets, and type of WiFi offered to passengers on mobile-first, tablet, laptop. Designs based on contextual plane environment (10,000 feet elevation, dimly lit, cramped and bumpy cabin, financial privacy shoulder-surfing concerns),
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My role
Senior UX designer to translate the airline customer requirements, present-defend-justify designs to executives, managers, analysts. Deliver UX annotated wireframes with CSS coding specs for front-end UI developers.
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Employee WiFi hotspots mobile app​
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Background
ViaSat formed a UX research and design team of interaction designers (myself as lead), visual designers, mobile UI developers, and product managers to conceptualize and design a new, native, secure mobile app for inflight airline crews to manage, troubleshoot and fix inflight WiFi and Entertainment networks.
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UX methodologies and solution
As a team, we firmed up requirements definitions, created design kickoff sketches, exploratory interviews with airline crew, whiteboarded collaborative designs, planned design efforts with agile method epics and stories using Trello, transformed component tiles into wireframes and final visual design deliverables.
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My role
As the UX lead, created component tiles, sketches, annotated wireframes, paper prototype testing with questionnaires and notes sheets, led meetings to define mobile microinteractions.
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Wells Fargo login forgot password / username​
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Background
Wells Fargo customers were unable to self-service reset their password and retrieve their username without calling customer service, the most expensive option to the company.
UX methodologies and solution
Researched to compare and contrast industry interaction design patterns and content. Collaborated with product managers, user researchers and content strategists to streamline the process for customers and implement a more secure two-factor authentication method.
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My role
As CX Project lead and interaction designer, I was the CX team POC, created a CX Brief that detailed devices (laptop and mobile), estimated LOE for CX team of visual designer, content and accessibility strategists, created the annotated wireframes, represented a collaborative team to stakeholders.
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Member engagement and registration
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Background
Alumni participation and donations were stagnant. System registration was only possible with a mailed paper postcard that included the alumni ID.
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Solution
Design team project to increase user engagement and retention, emphasized the value proposition CTA on benefits to becoming a member. Designs based on current social media design patterns.
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Team collaboration
We applied UCD principles and user mental models to narrate the user experience, sketch new ideas, wireframe, usability testing to validate designs, and iterated for final deliverables.
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Additional UX deliverables
 Summary of five IT Cybersecurity personas defined by roles and responsibilities, including an external hacker |  Cover page for a full usability test report on a mobile airline crew app paper prototype task-oriented testing, questionnaires, including quantitative and qualitative data results, inferences and recommendations for the next design iteration |  A typical Chief Technology Officer (CTO) daily journey including touchpoints with the system and personnel |
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 System Usability Scale customer metrics at a San Diego multimedia company |  Presentation on the Modernist design historical influences on Apple Inc.'s product designs. Who will be influenced by Jony Ive in 60 years? Full presentation available on request. |  Presentation featuring NUI design principles by Don Norman, Jakob Nielsen, Bruce Tognazzini. Full presentation available on request. |
 One of three personas developed for DivX for how they use their media. The other personas were Alex Connoisseur and Chris Casual. |  I coded this News carousel prior to full jQuery plugin capability. Featured in the Employee intranet at top center of the home screen for 18K+ users. |  Glass app conceptual design storyboards. This example is for tourists previewing and choosing tours at Hearst Castle using Glass gestures and receiving haptic feedback. |
 DHTML and jQuery coding from a graphic designer's Photoshop design. Fully functional with email confirmation and form data saved to SQL database. |  Engineering web app task-oriented usability test and findings report. Participants assured that the design was being tested, not their technical abilities. I rated their task completion difficulty using a 1 - 5 Likert scale (high to low difficulty). Iterative design-verify process used for subsequent production releases. |  Participant's self-reported Likert scales from 5 to 1 (highest to lowest) regarding new product feature importances to help guide UX design priorities and find new concepts. |