Senior Software Designe

Beacon Hill Solutions Group - CVS Health - remote, USA

March 2025 - present (Contract)
 
Research, rearchitect and design the Pharmacy Benefit Management client experience from Underwriting through Rebates departments to create a consistent source of standardized data and to improve how CVS Health shares information both internally with colleagues and externally with clients.
 
 
Senior Software Designer and Developer
Apex Systems - MedImpact Healthcare Systems - San Diego, California, USA
September 2020 to July 2024 (Contract to Full-Time)

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Designed web applications with product owners for Customer Portal, Pharmacy Benefit Management, Prior Authorization and Formulary Management that conformed to WCAG accessibility standards, Federal and State government insurance regulations.  Managed weekly design reviews and mentored coworkers on software design best practices.

 
 
Senior Product Designer
Apex Systems - Intuit - San Diego, California, USA
June 2019 to November 2019 (Contract)
 

​Lead designer of income tax software architecture and new features, based on business needs, customer interviews, best practices. Delivered cloud-based ProSeries tax preparation eSignature and Pay-by-Refund designs to product owners, tax preparation executives, software engineers for 300% increased revenue.

 
 
Senior Designer and Information Architect
Mirum Agency - San Diego, California, USA
December 2017 to June 2018
 

Managed software design solutions for Qualcomm engineering client lead manager. Provided information architecture expertise, product strategy and product development designs for multiple-platform, integrated technical systems.

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Senior Researcher and Software Designer
ViaSat - Carlsbad, California, USA
October 2015 to October 2017
 

Designed airline WiFi crew communication, passenger financial payment applications on mobile phone, tablet, laptop computers for Qantas (achieved 32% passenger connectivity v. 10% industry standard), Virgin America, EL AL, American Airlines. Incorporated IT cybersecurity implementation standards.

 
 
Customer Experience Project Lead and Senior Interaction Designer
Wells Fargo - Charlotte, North Carolina, USA
September 2014 to September 2015 (Contract)
 

Managed financial services design project teams of graphic artists, editors, accessibility and customer researchers to deliver loan alerts and forgot username-password redesigns. Collaborated with business owners, government compliance, cybersecurity, and financial executives to ensure accurate designs.

 
 
Master of Science Graduate Student, Human-Computer Interaction Design
Rensselaer Polytechnic Institute - Troy, New York, USA
August 2013 to August 2014
 

Attended on campus classes in design interaction, typography and visual graphics, data visualization, media communications, augmented reality, and research theory. Regularly presented proposed design projects to professors and fellow students, defended decisions and applied research theories to thesis.

 
 
Senior User Interface Designer and Front End Developer
TaylorMade adidas Golf - Carlsbad, California, USA
October 2011 to July 2013
 

Lead software designer and DHTML developer for international eCommerce websites, promotional emails to 1.8 million clients with a 165% increase in sales, designed high-profile customer sweepstakes eCommerce forms resulting with a 271% increase in new customers.

 
 
User Interface Web Designer and Developer
Science Applications International Corp (SAIC) - San Diego, California, USA
February 2008 to February 2010
 

Sought after for being a collaborative, problem-solving team member. Designed and front end developed employee international travel application with project team earning an IT Excellence Award. Lead developer and designer for Finance, IT Security, intranet and training apps for 45,000+ employees.

 

Senior User Interface Designer and Web Developer
Qualcomm - San Diego, California, USA
June 1998 to August 2007
 

Designed and programmed CAD and Mechanical engineer web applications. Leveraged research with iterative design-verify methodology that significantly improved business results: 300% increase in engineer productivity, decreased workflow time from 2 days to 4 hours, reduced employee costs by 200%.

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